My child made an in-app purchase. Can I get a refund?

You may get a refund for in-app purchases if you haven't used the purchased items yet.

We cannot access your in-app purchase records and billing information.

Therefore, you must contact Apple iOS or Google Android support for refunds.

Please apply for a refund in accordance with your device store.


<iOS>

1. Visit the Apple Support page.

2. Select Music, Apps & Services.

3. Select App Store.

4. Subscriptions & Purchases > Request a refund.

5. Let the support team know your order number and describe your problem.


<Android>

1. Visit Google Play Help

2. Follow the on-screen instructions.