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NOTICE

Important information and news about the game

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FAQ

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My game is lagging and crashing frequently

If your game is lagging or crashing frequently

If you're experiencing lag or the app keeps closing while playing, try the following steps in order.

1. Force close and restart the app

Fully close the app and relaunch it. This can resolve temporary errors.

2. Close all background apps

Other apps running in the background may be using up memory and affecting game performance. Close all background apps before launching the game.

3. Check your network connection

Make sure you're connected to a stable Wi-Fi or mobile data network. An unstable connection can cause lag or crashes.

4. Update the app to the latest version

Check the App Store or Google Play to make sure you have the latest version installed. Older versions may have performance issues.

5. Reinstall the game

If none of the above steps work, try deleting and reinstalling the game. Make sure your account is linked before reinstalling.

6. Check your device specifications

Older or low-spec devices may experience reduced game performance. Playing on a device that meets the recommended specifications will provide a smoother experience.

If the problem persists

If you've tried all of the above and the issue continues, please contact our support team again.

When reaching out, please include your device model, OS version, and a description of the issue so we can assist you more quickly.

 

How to Recover a Lost Account Password

How to set a DevPlay password

  1. If you are logged in with a different character, go to Settings > Info in the game and log out first.
  2. On the DevPlay login screen, select [Log in with email].
  3. Enter the email address linked to the character you are looking for.
  4. Tap the "Forgot your password?" button below the password field.
  5. An email with a verification code will be sent to your email address.
  6. Enter the verification code from the email and reset your password.

Adding a social account login

To protect your account in case you forget your password, you can link an additional social account (Google, Apple, etc.) for added security.

Important notes

Changing the DevPlay account itself that is already linked to your game data is not possible. To keep your game data safe, we recommend adding a social account or setting a DevPlay password using the methods above.

Need more help?

If the steps above did not resolve your issue, contact our Customer Support team.

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