I can't connect to the game. What do I do?

First of all, check your network connection. The game may be unstable if connected to an unreliable network.

Also, make sure that you have downloaded the game from the App Store or Google Play.

Please try the following troubleshooting tips:

1. Update your device's OS to the latest version.
2. Free up some device memory by uninstalling unused apps
and/or removing videos/photos.
3. Check if your device meets the minimum system requirements.

[iOS]

iPhone 5S (iOS 13.2 or newer)


[Android]

Galaxy S4 or Galaxy Note 3 equivalent or higher (Android OS 5.0 or newer)


If you still have problems running the game, please contact the Support team for help.